Appointment Requests, Online Service and Remote Assistance for Town Hall Offices

Pembroke Town Hall is open for service by appointment only effective January 10, 2022.

Pembroke Town Hall has returned to By Appointment Only services as a result of COVID staffing impacts; while this governmental operations model is not the model we would choose, we can continue to serve the public safely and efficiently by offering online services, a secure lockbox for dropoff of payments or applicatons at the rear of the building, email and telephone inquiries and in person services by appointment only options. 

Changes to the operational model of Pembroke Public Schools and its linked after school program provided by the Recreation Department are not evaluated under this model. The School Department and School Committee work closely with DPH and DESE to evaluate the data and communicate with familes. Currently, the Pembroke Public Library continues to offer services to the public with limited programming. The Senior Center will continue to offer reduced size programming by pre-registration only with no walk ins.

Town Hall is staffed and working to support residents and businesses by email, telephone and in person by appointment only with no walk in service. To schedule an appointment for in person services, please contact the office or service that you need listed below to speak with or email them for a time to enter the Town Hall.

Please note: many Permits and Certificates can be applied for online. These include Building permits, Wiring permits, Gas permits, Plumbing permits, Birth Certificates, Death Certificates, Marriage Licenses and Dog Licenses.

During normal business hours, resdients will be able to reach departments by telephone or by email. Messages left or emailed will be returned within one businessd day. Residents and businesses will be scheduled for in-person, walk-in services by appointment at the earliest and most convenient time available. 

Thank you for your patience during this difficult and unprecedented time. If you have any questions regarding this notice, please do not hesitate to reach out to the Town Manager’s office by email at schilcott@townofpembrokemass.org or by telephone at 781-293-3844.  

SERVICEDEPARTMENT/OFFICESERVICE ONLINEPHONEEMAIL
Animal Pound Animal Control Officer  Dog Licenses781-389-6631    acco@pembrokepolice.org
Assessment Data, TaxesAssessor  Assessment Data781-293-2393csalmon@townofpembrokemass.org         
Bills and Payments    Tax Collector      Pay a Bill781-293-2671kmccarthy@townofpembrokemass.org
Birth Certificates Town Clerk   Online Ordering781-293-7211amcettrick@townofpembrokemass.org
Building/Wiring/Plumbing/GasDMIOnline Permitting781-293-3864mspicuzza@townofpembrokemass.org
Cemetery RecordsTown Clerk 781-293-5649 amcettrick@townofpembrokemass.org
Civil Defense (PEMA) Emergency Mgmt 781-293-5413lcullity@townofpembrokemass.org
Death Certificates Town Clerk  Online Ordering781-293-7211 amcettrick@townofpembrokemass.org
Elderly ServicesDirector Gretchen Emmetts 781-294-8220gemmetts@townofpembrokemass.org
Health DepartmentHealth Agent 781-293-2718lcullity@townofpembrokemass.org
Highway, Tree, CemeteryDept of Public Works  781-293-5620rcampbell@townofpembroke.org
Land Use/Special EventsTown Manager 781-293-3844schilcott@townofpembrokemass.org
Marriage License  Town ClerkOnline Ordering781-293-7211amcettrick@townofpembrokemass.org
Public LibraryDirectorWebsite781-293-6771kbenvie@sailsinc.org
Public SchoolsSuperintendentWebsite781-829-0832eobey@townofpembrokemass.org
Recreation DepartmentDirectorWebsite781-293-3249jfulmine@townofpembrokemass.org
Restaurants/Liquor LicensesTown Manager 781-293-3844schilcott@townofpembrokemass.org
Temporary PermittingTown Manager 781-293-3844schilcott@townofpembrokmass.org
Trash and Recycling Questions Town ManagerRecycling FAQ781-293-3844 asestito@townofpembrokemass.org
Vendor Bills and Accounts  Accountant 781-293-4673kcurran@townofpembrokemass.org
Veterans BenefitsVeterans Agent  781-293-4651mwhitman@townofpembrokemass.org
Voting & Registrations Town Clerk 781-293-7211amcettrick@twonofpembrokemass.org
Water Billing and IssuesWater Department 781-293-5620sjones@townofpembrokemass.org
Zoning Enforcement IssuesBuilding Inspector 781-293-3864mspicuzza@townofpembrokemass.org