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Street Lighting Policy

Town of Pembroke – Street Lighting Policy

Introduction

National Grid is responsible for installing, replacing, and maintaining streetlights within the town’s layout as needed or as requested by the Town of Pembroke. The Town relies on resident reporting of streetlight issues to the Town Manager’s office to maintain the safety of our public roadways.

Purpose

The purpose of this Policy is to establish the standards for the operation and maintenance of street lighting within the public right-of-way. This policy intends to promote the public health, safety, and welfare of the Town by providing lighting that appropriately and adequately illuminates developed public rights-of-way by:

  • Providing street lighting levels that protect the safety, security, and nighttime-use in public rights-of-way by the public; and
  • Providing adequate street lighting that will promote pedestrian nighttime use.

Authority

The Town Manager shall be responsible for all matters relating to all electrical utilities of the Town as well as control the activities related to the operations and maintenance of all streetlights.

Maintenance Standards

  1. All maintenance of Town streetlights shall be carried out by National Grid.
  2. National Grid maintains a map of the location of the Town’s streetlights and fixtures.
  3. The Town may no longer register citizen's reports of streetlight outages: they must be reported directly to National Grid who will then schedule repair and/or replacement of the streetlight.
  4. The Town shall accept resident requests for the restoration of streetlights that have been permanently shut off (“red-capped”). Requests that are approved shall be added into the Town’s inventory. A public safety assessment will be requested and will determine whether the request is granted.
  5. Any resident whose request for the restoration of a streetlight to be added back into the Town’s inventory is denied, may appeal the decision to the Town Manager. A formal written petition must be submitted to the Town Manager’s office and will be reviewed within 30 days of receiving the written appeal.

To Request The Repair Of A Streetlight Procedure

  1. Repairs can be requested by contacting National Grid at: 1-800-322-3223, select option #2
  2. In order to successfully submit a streetlight repair request the following information is required:
  • Location of the streetlight
  • The pole number which can be found on the telephone pole that the light is installed on
  • The nearest intersection/cross street
  • The issue with the light (out, flickering, cycling on and off, etc.)

Once the repair request has been received, National Grid will determine if the streetlight is in the Town’s inventory. If it is, it will be submitted for repair. If it is not in the Town's inventory, contact the Town Manager's office to initiate steps four and five, above.

Any streetlight that is not in the Town’s inventory will require a public safety assessment through the Police Department be conducted. The findings of that public safety assessment will be used by the Town Manager to determine if the streetlight needs to be added to the Town’s inventory.

Effective Date

July 1, 2020