Report Power Outages

National Grid has issued the following news release December, 2020:

Customers Should Stay Connected:  

  • Report power outages at or call 1-800-465-1212. 
  • Use your mobile device to track outage information and storm-related safety tips through National Grid’s mobile site accessible at 
  • Like us on Facebook and follow us on Twitter and Instagram; we post all the latest storm and restoration updates. 
  • Track outages and estimated restoration times at 
  • To stay connected during storms and outages, text to 64743 using any of the below commands. 
    • REG to sign up for text alerts 
    • OUT to report an outage 
    • SUM followed by your town, county, or state to get a summary of outages in your area 
    • HELP for the full list of commands

Stay safe: 

  • Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to National Grid or your local emergency response organization. 
  • Power problems can sometimes interrupt public water supply systems or disable well pumps, so it’s an especially good idea to keep a supply of bottled drinking water handy, as well as some canned food. 
  • People who depend on electric-powered life support equipment, such as a respirator, should let National Grid know. To register as a life support customer, call the company’s Customer Service Center at 1-800-322-3223. 
  • Check on elderly family members, neighbors, and others who may need assistance during an outage period. 

Electric safety 

  • If you use a generator to supply power during an outage, be sure to operate it outdoors. Before operating generators, disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize the safety of line crews and the public. 
  • If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored. 
  • Reminder: It’s not safe to work in an elevated bucket during periods of increased wind gusts. Our lineworkers begin restoration work only when conditions are deemed safe. 

Gas safety

  • As customers dig out their homes and businesses, it’s important to note that deep snowpack and additional snow left by snow removal equipment may clog vents to furnaces and other appliances.  
  • Clear your vents. Check around vents and gas appliances for snow buildup to prevent malfunctions or carbon monoxide poisoning.

About National Grid

About National Grid: National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions. 

For more information, please visit our website, follow us on Twitter, watch us on YouTube, friend us on Facebook, and find our photos on Instagram.

The severe winds experienced during Hurricanes, Tropical Storms and Thunderstorms have the potential to cause power outages throughout the Commonwealth. These strong winds have the capability to topple utility poles and snap tree limbs causing them to fall on power lines and disrupt electrical service.
Tips for dealing with a possible power outage during warm weather:

When there is a power outage, be sure to call National Grid. Each call they receive helps them pinpoint where the problem is and plan restoration. They won't know unless you call.

Please Call National Grid directly (not police or fire): 1-800-322-3223 to report an outage. Call 1-800-465-1212 to report a downed line.

From National GridText STORM to NGRID (64743) to register for broadcast text alerts or you can sign up for e-mail alerts. They are also onTwitter. And Facebook. If you see a downed power line, do not go near it or drive over it, always assume it's live.