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Watch for Letter Sent to Electricity Customers

Posted on: September 29, 2020 - 8:44am

At annual town meeting May 10, 2016, Pembroke residents voted to initiate the process to aggregate electrical load pursuant to MGL c.164, s.134. All basic service electricity customers in town will receive a letter mailed to their home or box.

The Town of Pembroke is pleased to announce that Dynegy Energy Services (“Dynegy”) has been selected as the supplier for its Community Choice Power Supply Program (“Program”). This Program is a municipal aggregation which enables local government to combine the purchasing power of its residents and businesses to provide them with an alternative to National Grid Basic Service (M.G.L. c. 164, § 134). This Program only affects the supply portion of your monthly bill. It will not affect the delivery portion of your monthly bill. National Grid will continue to deliver your electricity but Pembroke has chosen the supplier for the Program. Dynegy will provide electric power supply for all consumers currently on Basic Service in Pembroke. This letter is intended to tell you about this Program for electric power supply. In accordance with state law, it also informs you of your rights and options if you choose not to participate in the Program.  
 
YOU WILL BE AUTOMATICALLY ENROLLED IN THIS PROGRAM UNLESS YOU CHOOSE NOT TO PARTICIPATE AND OPT-OUT.  YOU MUST RESPOND BY OCTOBER 26, 2020 IF YOU DO NOT WISH TO BE AUTOMATICALLY ENROLLED. 
 
YOU WILL NOT NOTICE ANY CHANGE IN YOUR ELECTRICITY SERVICE. The only difference you will see is that Dynegy will be printed under the “Supply Services” section of your monthly bill. You will continue to receive one bill from National Grid. You will continue to send your payments to National Grid for processing. National Grid will continue to respond to emergencies, read meters and maintain the distribution and transmission lines. Reliability and quality of service will remain the same. Furthermore, you will continue to have all existing consumer rights and protections. 

HOW TO OPT-OUT 

  1. Sign and return the enclosed opt-out card in the postage paid envelope provided; OR
  2. Visit colonialpowergroup.com/pembroke and click the opt-out button, then fill out and submit the Opt-Out Form; OR
  3. Call Dynegy at (866) 220-5696 and ask to remain on National Grid Basic Service. 

 ANY TIME AFTER ENROLLMENT you can still opt-out with NO CHARGE. It may take a couple of billing cycles before you are back on National Grid Basic Service. If you choose to opt-out after the initial enrollment, you may submit an Opt-Out form at www.colonialpowergroup.com/pembroke OR call Dynegy at (866) 220-5696 and ask to be placed on National Grid Basic Service.